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about & approach

In my portfolio, you'll find my expertise in User Experience, where I enhance satisfaction, boost conversions, and ensure inclusivity. My Research skills provide valuable insights, validate assumptions, and uncover opportunities.

Architect
of change in UX operations

Hi there, nice to e-meet you! I am Paulina Gołębiowska. See how I lead with research and design validation to drive positive change. Discover more about my approach below. ⬇

 

My expertise

My expertise ☻

 
  • ▶ In my various roles as a Senior UX Consultant, I contributed by leading and managing the design team, fostering creativity and collaboration to develop user-centered, innovative solutions. I take pride in mentoring designers and educating teams about user centricity and addressing gaps in processes, ensuring empathy and collaboration remain at the forefront.

    ▶ I develop and execute a design vision aligned with company goals and business objectives, aligning with relevant stakeholders to challenge the status quo and craft a design strategy that supports the roadmap and overall business objectives.

    ▶ Overseeing the UX design process, I ensure the delivery of user-centric and intuitive experiences. Facilitating workshops and design sprints is particularly rewarding for me, as they are pivotal in driving innovation and clearly communicating the vision and strategy to the teams I work with.

  • ▶ Throughout most recent years of working as a contractor, I've had the opportunity to uncover gaps in processes and introduce gradual improvements that truly made a difference.
    ▶ Whether collaborating long-term with multidisciplinary product teams or working on shorter-term MVPs, I’ve been a strong advocate for human-centered design, always ensuring the user's voice is central to every decision.
    ▶ As a proactive self-starter, I’ve helped build momentum by clearly demonstrating the value of design in advancing business goals and shaping product strategy.

    Skills: Operational Design Skills: Storytelling, Process Optimization, Design Operations Management, Cross-Functional Collaboration, Metrics and Success Measurement, Ambiguity Management, Team Leadership and Mentorship;

  • ▶ Collaborate with multidisciplinary team members to actively define customer and business problems.
    ▶ Formulate a strategic approach to design, aligning with business goals and user-centric principles.
    ▶ Define a strategic roadmap that aligns design initiatives with broader organizational goals.
    ▶ Continuously assess and refine the UX strategy based on evolving business needs and user requirements.

    ▶ UX Strategy Skills
Strategic Thinking, Stakeholder Management, Market Research, Alignment with Business Goals, Design Thinking;

    UX Strategy Artefacts: 
Strategic Roadmap, Competitive Analysis, User Journey Mapping, Persona Development, Value Proposition Canvas;

  • ▶ Serve as the user's voice in cross-functional discussions.
    ▶ Improve user satisfaction and engagement by designing intuitive and user-friendly products.
    ▶ Optimize user flows to increase conversion rates and boost user retention by eliminating usability barriers.
    ▶ Boost accessibility and inclusivity by implementing design principles that cater to diverse user needs.
    ▶ Validate designs through rigorous testing and user feedback, including user testing and guerrilla testing techniques.
    ▶ Iterate based on feedback and present final solutions during design reviews.

    ▶ UX Design skills
 Information Architecture, Interaction Design, Prototyping, Analytical Thinking, Continuous Learning, Collaboration, User Research, Cognitive psychology, UX Startegy;

UX Artefacts
Sitemap, Prototyping, Wireframes, Flowchart, User flows, Usability Report, Storyboarding, Usability testing, Testing report and actionable recommendations, Rapid prototyping, Low-fidelity prototyping;

  • ▶ Provide valuable user insights to inform product or service development decisions.
    ▶ Identify and prioritize user needs, pain points, and preferences to drive targeted improvements.
    ▶ Validate assumptions and mitigate risks by testing prototypes and concepts with real users.
    ▶ Uncover market opportunities and competitive advantages through thorough market and user research.

    ▶ Research methods: user Interviews, Surveys, Usability testings, Card Sorting, A/B Testing, Diary Studies;

    Research ArtefactsResearch Plan, Research Brief, Interview Script, Research Findings Report, Personas, Journey Maps, Card sorting results, Usability testing analysis and results, Creating actionable recommendations;

  • ▶ Most recently I have been focusing on supporting UI Designers through the execution from UX perspective.
    ▶Advocate for the user's perspective in cross-functional discussions to ensure UI decisions align with user needs and preferences.
    ▶ Enhance user satisfaction and engagement by creating intuitive and visually appealing UI designs.
    ▶ Streamline user flows to improve conversion rates and encourage user retention by eliminating any UI obstacles or friction points.
    ▶ Foster accessibility and inclusivity by incorporating UI design principles that accommodate diverse user requirements and abilities.
    ▶ Validate UI Designs.

    ▶ Visual design, Responsive design, Design systems, Accessibility, App design, Creative direction;


  • ▶ Industrial Design.


    ▶ Self Starter
    ▶ Front-end development technologies such as HTML, CSS, JS, and agile methodology.
    ▶ Collaboration
Organizing workshops and Design Sprints.
    ▶ Facilitating design critique and mentoring.

    Tools: Sketch, Figma, Illustrator, InVision, Photoshop, Zeplin, After Effects, Webflow, Jira, Platforms and tools for conducting moderated and unmoderated research methods like Lookback;




 
 
 

Design Process

Design Process ☻

 
User Experience Design, UX Research

▶ Gathering and validating requirements and specifications for the projects through, for example, stakeholder interviews or design sprints.

▶ Conducting user research to identify user insights and address any pain points relevant to the project.

▶ Ideation and brainstorming to generate initial drafts of IA and crucial flows.

▶ Validating designs through research efforts and iterating based on the research actionable recommendations.

▶ Ongoing conversation with developers and quality assurance during the design and development phases (as well as in earlier stages of the project).

 
 

My journey

My journey ☻

 

I am currently working at mySugr on projects focused on hardware enablement through digital healthcare, with the goal of improving the lives of people with diabetes. I take pride in experimenting with and enhancing internal processes while brining my experience from different industries to the medical space.

  • During my studies in Industrial Design, I immersed myself in understanding user needs, ergonomics, and the seamless integration of technology into products. This journey equipped me with invaluable skills in conceptualization, prototyping, and user-centered design processes, seamlessly transitioning into my current field. For instance, during my time at Submer, a startup in Barcelona specializing in Immersion Cooling solutions for data centers, I had the opportunity to merge physical and digital product realms, a fusion I thoroughly enjoy exploring.

    In my career, I've had the privilege of collaborating with a diverse array of companies, ranging from industry giants like Orange, EA, NHS to mid-size agencies and small yet innovative startups utilizing Agile.

  • I strongly believe in the potential for positive change in any environment. While working within the gaming industry, I discovered opportunities to support female gamers and while collaborating with major corporations to work on accessibility. Amidst the pandemic, my involvement in an NHS was particularly impactful. Our focus was on promoting the use of video appointments among patients during COVID-19, thereby relieving pressure on the healthcare system. We made an impact on people lifes.

    Science, innovation, AI technology deeply inspire me. I am driven by the idea of contributing my work to something greater, something that could positively impact the lives of many by making daily challenges easier to navigate. Whether through designing user-friendly digital solutions or leveraging technology to streamline processes, I am committed to creating meaningful change that enhances people's quality of life.

 
 
 

Contact

Contact ☻

 

If you're on the lookout for a designer to join forces with, reach out. ☻

Download my CV

Discover detailed insights into my work experience here, along with contact details.

Overlooked Strategies for Successful User Research Interviews